Posts Tagged ‘Housing Association’

Groundbreaking technology shift for housing website

Wednesday, March 3rd, 2010

ID Interactive has won a website and intranet development project for Rochdale Boroughwide Housing (RBH).

Our client, Rochdale Boroughwide Housing manages 14,000 local council’s council homes across the Borough of Rochdale.

“This is an innovative benchmark project with user led and defined feedback at its heart. Website, intranet accessibility and efficiencies are key parts of the digital platform offerings that we specialise in,” said Azmat Mohammed, Chief Executive of ID Interactive.

Launching in April 2010, the website and intranet will bring together a digital platform that will deliver a new way of working for our client and their users. This will be a groundbreaking shift in the use of e-communications combined with business efficiency within the housing sector.

Jane Howard, Communications Manager at Rochdale Boroughwide Housing said, “We are committed to constantly improving the ways in which people can find out about the whole range of services Rochdale Boroughwide Housing offers, which go far beyond a traditional landlord role. Our new site will be leading edge and provide a unique interactive experience for our customers.”

To identify and deliver these efficiencies ID Interactive are developing free best practice and briefing sessions on e-communications solutions and efficiency savings targeted at Chief Executives, senior managers and practitioners across public, private and Third Sectors. If you would like an in house free session please email: azmat@idinteractive.co.uk.

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First Choice Homes Oldham

Monday, March 1st, 2010

The Brief

First Choice Homes Oldham (FCHO) are an Arms Length Management Organisation (ALMO) managing nearly 13,000 homes in Oldham, Greater Manchester. FCHO had recently completed an audit of their website and approached ID Interactive to create a prototype website to demonstrate how the recommendations made in the audit report.

Our Response

After digesting the audit report and some detailed discussions with FCHO staff, ID Interactive identified several additional areas where significant value could be added to the First Choice Home Oldham website, not only for their customers but for their staff as well.

ID Interactive created a concept that pulled many of their existing back office systems into one neat interface meaning that managing the website’s content, which could be static web content or homes that customers can apply for, would be significantly easier and less labour intensive.

In terms of the front-end ID Interactive developed a new user interface built around a restructured information architecture. The prototype also incoporated commercial grade home search functionality and a members area where customers could manage their applications and repairs etc. As a result the prototype site had a much improved user experience, showing First Choice Homes Oldham just what is possible with the latest Web 2.0 techologies.

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